RETURN PROCEDURE AND CONDITIONS

We want to make returning your order as easy as possible. If you are not fully satisfied with your purchase, you may exercise your right of withdrawal and return your order, or part of your order, without giving a reason, subject to the conditions below.

1. Right of withdrawal and return period

You have 14 days after receiving your order to notify SuperRebel that you wish to exercise your right of withdrawal and return one or more items.

After registering your return, you have another 14 days to send the items back.

SuperRebel will refund the applicable amount within 14 days after receiving your withdrawal notification. SuperRebel may withhold the refund until the returned items have been received or until you have provided proof that the items have been sent back, whichever occurs first.

Returns outside these periods may no longer be accepted under the right of withdrawal, unless the item is incorrect, defective or non-conforming, or another statutory right applies.

2. Conditions for returns

During the cooling-off period, you may unpack, inspect and try on an item to the extent necessary to determine its nature, characteristics and fit, similar to what you would be allowed to do in a physical store.

We ask that returned items are:

  • unworn, except for trying them on;

  • unwashed, clean and undamaged;

  • where reasonably possible, returned with the original tags and labels attached;

  • where reasonably possible, returned with any accessories or attachments;

  • securely packaged for return shipment.

If an item has been used or damaged beyond what is necessary to inspect or try it on, SuperRebel may deduct the resulting loss in value from the refund.

Where possible, items registered as part of the same return should be sent back together.

3. Refunds

If you exercise your right of withdrawal, SuperRebel will refund the purchase price of the returned items.

If you return your entire order, SuperRebel will also refund the standard shipping costs paid for the original delivery. If you selected a more expensive delivery method than the standard delivery option, only the standard delivery costs will be refunded.

If you return only part of your order, the original shipping costs will not be refunded.

Refunds will be issued using the same payment method used for the original order, unless expressly agreed otherwise.

After SuperRebel has processed the refund, your bank or payment provider may require additional processing time before the amount is visible in your account.

4. Registering and shipping your return

You can register your return through the SuperRebel online return portal. Simply follow the steps and select the item(s) you wish to return.

You can then choose between two return methods.

4.1 Return with a SuperRebel return label

Through our return portal, you can purchase and pay for a return label directly.

After payment, you will receive the shipping label by email.

The cost of a return label is:

  • The Netherlands: €6.00

  • Belgium: €8.00

For returns from other countries, the available shipping options and applicable costs will be displayed in the return portal or communicated before the return label is purchased.

The cost of the return label is paid directly when purchasing the label and is therefore not deducted from your refund.

4.2 Arrange your own return shipment

You are not required to purchase a return label through SuperRebel. You may also return your parcel using a carrier of your choice.

In this case, you pay the shipping costs directly to the selected carrier.

Your return must still be registered within the applicable withdrawal period. If you do not use our online return portal, you may register your return by contacting our customer service.

We recommend using a tracked shipping method and keeping your proof of shipment until your return has been fully processed.

5. International returns and customs costs

For returns from countries other than The Netherlands and Belgium, additional costs may arise depending on the country of shipment and the chosen return method.

These may include:

  • customs duties;

  • import VAT;

  • customs clearance costs;

  • carrier administration fees;

  • storage fees;

  • other charges imposed by customs authorities, carriers or logistics service providers.

If such costs are actually charged to SuperRebel or its logistics partner as a result of the way the return shipment has been sent and cannot reasonably be recovered, these costs may be charged to the customer or deducted from the amount to be refunded.

SuperRebel will provide details of these costs upon request.

When arranging an international return shipment yourself, you are responsible for correctly completing any required customs and return documents.

Where applicable, the shipment should be clearly identified as returned merchandise, for example by using the wording “returned goods” or “return merchandise”.

Costs resulting directly from incorrect, incomplete or missing customs or shipping documentation may be charged to the customer.

This does not apply where the return concerns an incorrect, defective or non-conforming product for which SuperRebel is legally responsible.

6. Return shipping instructions

Please make sure your return is securely packaged before sending it back.

Return address:

SuperRebel Kidsgear
Attn: Returns Department
Rithmeesterpark 2D
4838 GZ Breda
The Netherlands

Please follow these instructions:

  • Register your return through our online return portal or, if you choose not to use the portal, contact our customer service to register your return.

  • Make sure the items are securely packaged.

  • Remove or completely cover any old shipping labels and barcodes from the original shipment.

  • If you arrange your own return shipment, make sure the parcel is sufficiently prepaid.

  • C.O.D. shipments and insufficiently prepaid returns may be refused.

  • We recommend using a tracked shipping method and keeping your proof of shipment until your return has been processed.

When you arrange the return shipment yourself and choose your own carrier, you are responsible for the shipment until it has been received by SuperRebel.

SuperRebel is not responsible for loss or damage during return transport arranged by the customer, except where SuperRebel is legally responsible.

7. Exchanges

It is not possible to directly exchange an item for another size, colour or product.

Would you like a different size, colour or item? Please return the item you do not wish to keep and place a new order for the desired item.

This also gives you the best chance that your preferred size or item is still available.

8. Incorrect, defective or non-conforming products

If you have received an incorrect, damaged, defective or non-conforming product, please report this through our return portal before sending the item back.

You can provide details of the issue and, where applicable, upload photos so that SuperRebel can assess your request and provide the appropriate return instructions.

If SuperRebel is legally responsible for the issue, the reasonable costs of returning the item will be borne by SuperRebel.

9. Exceptions to the right of withdrawal

The right of withdrawal does not apply, or may lapse, in situations where this is permitted by law.

This may include, among other things:

  • products made according to the customer's specifications;

  • personalised products;

  • products that are clearly personal in nature;

  • sealed products that are not suitable for return for reasons of health protection or hygiene once the seal has been broken;

  • other products or situations that are legally excluded from the right of withdrawal.

For regular items to which the right of withdrawal applies, you may inspect and try on the product as you would in a physical store.

If the product is used beyond what is necessary to determine its nature, characteristics and fit, SuperRebel may deduct any resulting loss in value from the refund.